Support

Questions, bug reports, feature ideas, or anything in between — we read everything.

Contact Us

Send us a message here, or email support@ondafit.app. Onda is built by a small team, but we aim to respond to every message within two business days.

0/4000

Reporting a Problem

To help us resolve issues quickly, please include:

  • The email address associated with your Onda account
  • Your device model and iOS version (e.g. iPhone 16 Pro, iOS 18.5)
  • The Onda app version (shown in Settings)
  • What happened, what you expected, and roughly when it occurred
  • For sync issues: which service the activity came from (Garmin, Suunto, Apple Health, Zwift, or a .FIT file)

Connected Services

You can connect or disconnect Garmin, Suunto, Apple Health, and your Zwift inbox at any time from Settings in the Onda app. Disconnecting stops new data from flowing in; activities already imported remain in your account until you delete them.

Your Account & Data

You can delete your account and all associated data from Settings in the Onda app, or by emailing support@ondafit.app from your account email address. For privacy-specific requests (data export, access, or correction), contact privacy@ondafit.app.

For details on what we collect and how we handle it, see our Privacy Policy and Terms of Service.